Frequently Asked Questions
Everything you need to know about bringing LĒVO into your home.
What is the standard shipping timeframe for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale decor items are non-returnable.
Do LĒVO products come with a warranty?
Yes, all our furniture pieces include a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and offer flexible financing options through Affirm for larger home investments.
Are your materials sustainably sourced?
Sustainability is core to LĒVO. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure your home is as healthy as it is beautiful.